Purpose 

To ensure that complaints, requests for help, appeals or disputes received from the Standards Association of Zimbabwe (SAZ) internal and external clients as well as all those that do business with SAZ are dealt with completely, effectively and efficiently in order to take the necessary corrective action and to rectify any shortcomings in the Association‘s procedures and practices and prevent recurrence of the same. 

Scope 

This procedure covers all complaints and grievances from persons or organizations from inside and outside the SAZ regarding matters arising from the Associations activities and is applicable to all personnel involved in complaints handling

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